CVS

Information card of Establishment and convenience store "CVS" at 10901 West Broad Street, Glen Allen, VA 23060. Here you will find information about the company, its address and phone number, work hours and customer testimonials.

Contacts

Phone number:
+1 804-935-6916

Address:
10901 West Broad Street, Glen Allen, VA 23060
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Website:
cvs.com

Categories:
Establishment   Convenience store  

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Working times

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Reviews

  • Taylor Tran
    Feb, 24 2018
    ★ ☆ ☆ ☆ ☆
    This CVS is UNETHICAL, poor customer service, managers (SHERRY) with major attitude. I purchased some diapers and ended up returning it the NEXT day because we didn't need it. The package was unopened and we had our receipt. Instead of refunding the money in the original form of payment, it was refunded via their stupid CVS money card. When my husband questioned why, they said because our purchase was made in a different store? BS answer - never heard of such a thing. So when he returned home and told me about it and I called them. They admitted to making a mistake and told us to come back with the money card, receipts and they would refund in the original payment. So we made a 2nd trip there (out of our inconvenience) and when we got there, the manger (SHERRY) said they couldn't do it because a refund was already made and they couldn't reverse it. She admitted it was their mistake and that "everyone makes mistakes". She then even turned it around on my husband and asked why he didn't say and that it was HIS fault too for not saying anything. Unbelievable??!!! Yes SHERRY everyone do make mistakes, but they apologize and go about fixing it instead of giving their customers attitude (when it's YOUR fault). I will make sure to report you to corporate and CVS to the BBB. This is unethical practices and goes against CVS policies. You are going against YOUR own policies.
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